Terms of Use

Last updated: May 30, 2026

Who operates this site

Dr Holistic is a brand operated by Dr Holistic, LLC, a limited liability company formed in [State pending]. References in this policy to "Dr Holistic," "we," "us," or "our" mean Dr Holistic, LLC doing business as Dr Holistic. Principal office: [Business address pending].

Acceptance of these terms

By accessing or using the Dr Holistic website at drholistic.clinic (the "Site") and the related services we provide, you agree to these Terms of Use. If you do not agree, please do not use the Site or the services.

These terms form a binding agreement between you and Dr Holistic, LLC, a [Your State] limited liability company doing business as Dr Holistic ("Dr Holistic," "we," "us," or "our"). Please also read our Privacy Policy, our Telehealth Informed Consent, and our Shipping and Refund Policy, which are part of these terms.

Our role: technology platform, not a healthcare provider

Dr Holistic is a technology and concierge coordination platform. We connect you with independent, licensed healthcare providers and independent, licensed US compounding pharmacies. We are not a healthcare provider, we do not practice medicine, we do not operate a pharmacy, and we do not provide medical advice.

Clinical services are provided by an independent professional medical practice, DrTelx, and medications are prepared and dispensed by independent licensed pharmacies named on our Pharmacies page. Requesting a consultation, completing the assessment on this Site, or using the platform does not create a doctor-patient relationship with Dr Holistic. A doctor-patient relationship, if any, is formed only with a licensed provider after that provider reviews your information.

Eligibility

To use the services you must be at least 18 years old, be a resident of the United States, and be located in a state where the services and provider licensing allow care to be delivered. You agree to provide accurate, current, and complete information when you request a consultation and when you complete any medical intake, and to keep that information up to date.

Availability depends on provider licensing and on the pharmacy that would fill any prescription. We may decline service, or limit service, where we cannot lawfully provide it.

How the service works

This Site is a marketing and education site. It does not sell products and does not process payments. There is no on-site checkout.

The current engagement model works in stages:

• You start an online visit on the separate provider platform at app.drholistic.clinic. This is a request for a consultation, not a purchase. This marketing Site has no shopping cart and processes no payment.
• You complete a secure medical intake as part of that online visit. Your card is placed on hold, but it is not charged unless a licensed provider reviews your history and approves a plan.
• A licensed provider reviews your information and decides whether to prescribe. Treatment is provided only when a provider determines it is clinically appropriate for you.
• If a provider approves, you pay for the protocol they prescribe on the provider platform. There is no membership fee. Pricing, and any recurring refill billing, are disclosed and processed on that platform, not on this Site.

No guarantee of treatment

Submitting a consultation request or a medical intake does not guarantee that you will receive a prescription, a medication, or any particular protocol. Treatment is provided only if a licensed provider independently determines that it is appropriate for you, and a provider may decline to prescribe.

Compounded medications offered through the provider network are not reviewed or approved by the FDA for safety or effectiveness. Outcomes vary by individual and are not guaranteed. Nothing on this Site is a promise of any specific result.

Payments and billing

No fees are charged on this Site. There is no charge to request a consultation.

Dr Holistic does not charge a membership fee. You pay for the protocol a licensed provider prescribes, and you are charged only after a provider reviews your intake and confirms a protocol is appropriate. Any reference pricing shown is illustrative and is not a binding quote; your actual pricing and billing terms are confirmed with you on the provider platform before any charge.

Where a tier involves payment, that payment is set up and processed on the separate provider platform at app.drholistic.clinic, operated together with the independent providers and their payment processors. By enrolling on that platform you authorize the applicable charges described to you there, including any consultation fee and the cost of the protocol a provider prescribes. The specific amounts, billing cadence, and terms presented to you on the provider platform at the time you enroll govern those charges.

Recurring refills and billing

Certain ongoing protocols are billed on a recurring refill basis until you cancel. Recurring billing, the billing date, and the amount are disclosed to you on the provider platform at app.drholistic.clinic when you enroll, and you authorize those recurring charges there.

You can cancel future recurring charges at any time before the next billing date by signing in to the provider platform at app.drholistic.clinic or by contacting our Patient Care team at care@drholistic.clinic or (800) 000-0000. Cancellation stops future charges going forward. It does not, by itself, refund a charge for medication that has already been dispensed or shipped. See our Shipping and Refund Policy for how cancellations and refunds are handled.

Accounts and acceptable use

You are responsible for keeping any account credentials confidential and for all activity under your account on this Site and on the provider platform. Tell us promptly if you believe your account has been accessed without authorization.

You agree not to misuse the services. In particular, you agree not to:

• Share your account, or provide false, inaccurate, or incomplete health or identity information.
• Use the services on behalf of another person without authorization, or seek medication for anyone other than yourself.
• Attempt to obtain medication by misrepresentation, or resell, transfer, or divert any medication dispensed to you.
• Interfere with, disrupt, probe, or attempt to gain unauthorized access to the Site, the provider platform, or related systems.
• Use the services for any unlawful purpose or in violation of these terms or applicable law.

Intellectual property

The Site and its content, including text, graphics, logos, page layouts, photographs, and the Dr Holistic name and marks, are owned by Dr Holistic, LLC or its licensors and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Site for your own personal, non-commercial use.

You may not copy, reproduce, republish, frame, scrape, or create derivative works from the Site or its content without our prior written permission. All rights not expressly granted are reserved. Third-party names and marks, including DrTelx and the named pharmacies, belong to their respective owners.

Third-party services and links

The clinical and fulfillment parts of your care are delivered by independent third parties, including the provider platform at app.drholistic.clinic, the independent medical practice DrTelx, and the independent licensed pharmacies named on our Pharmacies page. These parties are not owned or controlled by Dr Holistic, and they maintain their own terms, privacy practices, and professional obligations.

The Site may also link to other third-party websites and services. We provide these links for convenience and do not endorse and are not responsible for the content, products, terms, or privacy practices of any third party. Your use of a third-party service is governed by that party's terms, and you should review them.

Disclaimers

The Site and the platform services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

Content on the Site is for general information and education only. It is not medical advice and is not a substitute for the judgment of a licensed provider. Always follow the guidance of your prescribing provider. We do not warrant that the Site will be uninterrupted, error-free, or secure. Decisions about diagnosis, treatment, and prescribing belong solely to the independent licensed providers, and decisions about preparing and dispensing medication belong solely to the independent licensed pharmacies.

Limitation of liability

To the maximum extent permitted by law, Dr Holistic and Dr Holistic, LLC, and our officers, members, employees, and agents, will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of, or inability to use, the Site or the platform services.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Site or the platform services will not exceed the greater of the amount of platform fees you paid to Dr Holistic in the twelve months before the event giving rise to the claim, or one hundred US dollars. Nothing in these terms limits liability that cannot be limited under applicable law. Because Dr Holistic is a technology platform and not a healthcare provider or pharmacy, we are not responsible for the clinical decisions of providers or the dispensing decisions of pharmacies.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Dr Holistic and Dr Holistic, LLC, and our officers, members, employees, and agents, from and against any claims, damages, losses, liabilities, and reasonable expenses, including attorneys' fees, arising out of or related to your misuse of the services, your violation of these terms, your provision of false or incomplete information, or your violation of applicable law or the rights of a third party.

Governing law

These terms are governed by the laws of the [Your State], where Dr Holistic, LLC is organized, without regard to its conflict-of-law rules.

Telehealth care is delivered consistent with the laws of the state where you are located at the time of care, including that state's requirements for telehealth, licensing, and prescribing. Nothing in this section overrides any consumer-protection or healthcare right that applies to you under the law of your state of residence and that cannot be waived by agreement.

Dispute resolution

We want to resolve any concern quickly and fairly. Before starting any formal proceeding, please contact us at care@drholistic.clinic or (800) 000-0000 so we can try to resolve the matter informally. Most issues can be handled this way.

The following dispute-resolution provisions are conservative placeholders only. They have not been finalized by counsel, and the specific procedures, the arbitration provider, fee-shifting, any class-action waiver, and any opt-out right must be set and confirmed by a qualified attorney and adapted to the law of your state before they are presented as binding. As drafted, they are not asserted as an enforceable agreement to arbitrate or to waive any right.

Placeholder for attorney review: the parties may agree to resolve disputes that cannot be settled informally through binding individual arbitration rather than in court, on an individual basis only, with a placeholder waiver of any right to participate in a class or representative action, and with a clearly disclosed opt-out window. The arbitration rules, venue, allocation of fees, carve-outs for small-claims and injunctive relief, and the enforceability of any class-action waiver under applicable state and federal law must all be reviewed and finalized by counsel. Until then, disputes are handled informally as described above and, failing that, in a court of competent jurisdiction consistent with the Governing Law section.

Changes to these terms

We may update these terms from time to time. When we make material changes, we will revise the "Last updated" date on this page and, where appropriate, provide additional notice. Your continued use of the Site or the platform services after changes take effect means you accept the updated terms. If you do not agree to a change, stop using the services.

Contact

Questions about this policy, or legal and privacy notices, can be sent to Dr Holistic, LLC (dba Dr Holistic), [Business address pending], by email at care@drholistic.clinic, or by phone at (800) 000-0000.