Shipping & Refund Policy
How billing, shipping, cancellations, and refunds work at Dr Holistic.
Last updated: May 30, 2026
Who operates this site
Dr Holistic is a brand operated by Dr Holistic, LLC, a limited liability company formed in [State pending]. References in this policy to "Dr Holistic," "we," "us," or "our" mean Dr Holistic, LLC doing business as Dr Holistic. Principal office: [Business address pending].
How ordering and payment work
This Site does not sell products and does not process payments. You begin with an online visit, and any payment and any recurring refill billing happens on the separate provider platform at app.drholistic.clinic. Your card is only a hold until a licensed provider reviews your history and approves a plan. This policy explains how shipping, cancellations, and refunds are handled once a provider has prescribed and a pharmacy has prepared your medication.
Shipping
Orders are filled and shipped by independent licensed pharmacies only after a licensed provider has issued your prescription. Medications ship free, in discreet, unbranded packaging.
Most orders ship within one to three business days and arrive within a few days after that, depending on your location and the pharmacy's processing times. Temperature-sensitive medications ship with appropriate cold-chain packaging. Shipping timelines are estimates and are not guaranteed.
Prescription medications cannot be returned
For your safety and as required by law, prescription medications generally cannot be returned, resold, or reused once they have been dispensed or shipped. Shipped medications are therefore not eligible for return or for a return-based refund.
If something is wrong with your order, do not discard it before contacting us. See the section on damaged, lost, or incorrect orders below.
Refunds
Whether a charge can be refunded depends on what the charge was for:
- Medication: If a licensed provider determines you are not eligible for treatment before your medication is dispensed, you are not charged for that medication. Once medication has been dispensed or shipped, it is non-returnable and is generally not refundable, because it cannot be reused.
- Consultation: There is no charge to request a consultation on this Site. If a separate consultation fee applies on the provider platform, any refund of that fee is handled under the terms presented to you there.
- Protocol and refill charges: Cancelling stops future refill billing going forward but does not automatically refund a charge for medication already dispensed.
- To ask about a refund for any consultation or protocol charge, contact our Patient Care team at care@drholistic.clinic or (800) 000-0000 and we will review your situation.
Cancelling recurring refills
If you are enrolled in a protocol with recurring refill billing, that billing is set up on the provider platform at app.drholistic.clinic. You can cancel future charges at any time before your next billing date by signing in to app.drholistic.clinic or by contacting our Patient Care team at care@drholistic.clinic or (800) 000-0000.
Cancellation stops future recurring charges. It does not refund medication that has already been dispensed or shipped. This is consistent with how billing and cancellation are described in our Terms of Use.
Damaged, lost, or incorrect orders
If your order arrives damaged, is lost in transit, or is the wrong item, contact our Patient Care team at care@drholistic.clinic or (800) 000-0000 within seven days of the expected delivery date. Keep the packaging and do not discard the product until we have reviewed the issue. We will coordinate with the pharmacy to make it right, which may include a replacement where appropriate.
Contact
Questions about this policy, or legal and privacy notices, can be sent to Dr Holistic, LLC (dba Dr Holistic), [Business address pending], by email at care@drholistic.clinic, or by phone at (800) 000-0000.